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iPad tips (1 Questions)

1. How do I lock an iPad into one app?

Please click the link https://www.youtube.com/watch?v=KAHzE1WJh8M to watch a short video on how to lock the student iPad into an app.

Links to install District Approved software (5 Questions)

1. How do I install Adobe Reader?

Go to http://get.adobe.com/reader/?promoid=KLXME

2. How do I install FireFox?

Go to https://www.mozilla.org/en-US/firefox/new/?scene=2#download-fx

3. How do I install Java?

Go to http://java.com/en/

4. How do I install Shockwave?

Go to http://get.adobe.com/shockwave/?promoid=KLXMH

5. Where do I download Avast Antivirus?

https://www.avast.com/students

Tips to avoid computer viruses and malware (1 Questions)

1. How do I avoid getting a computer virus?

  • Do not download, execute or open any files attached to an email from an unknown, suspicious/untrustworthy source, or stranger. If you did not ask for a file, DO NOT OPEN it - contact the sender if you know them. If not, delete the email.
  • Do not open any files attached to an email unless you know what it is, even if it appears to come from a relative, co-worker or someone you know. Some viruses can replicate themselves and spread through email. Better be safe than sorry and confirm that they really sent it.
  • Do not open any files attached to an email if the subject line is questionable or unexpected. If you need to, always save the file to your hard drive before doing so.
  • Delete chain emails and junk email. Do not forward or reply to any to them. These types of email are considered spam, which is unsolicited, intrusive mail that clogs up the network.
  • Exercise caution when downloading files from the Internet. Ensure that the source is a legitimate and reputable one. Verify that an anti-virus program checks the files on the download site. If you're uncertain, don't download the file at all or download the file to a jump drive and test it with your own anti-virus software.
  • Back up your files on a regular basis. If a virus destroys your files, at least you can replace them with your back-up copy. You should store your backup copy in a separate location from your work files, one that is preferably not on your computer.
  • Never reply to Spam or Junk Email.

Do not forward email unnecessarily, and NEVER forward virus hoaxes, chain letters, petitions, or "schemes for making money".


Troubleshooting (1 Questions)

1. Basic Troubleshooting steps

1. Your computer won't come on:

a. Is the power strip plugged in and turned on?

b. Are the power cords going into the computer? Are they plugged in securely?

c. Have you tried another outlet?

2. You can't log on the Network or the Internet:

a. Is your network cable plugged into your computer? Is the light flashing on the computer where the network cable plugs in?

b. Is it plugged into the network drop on the wall?

c. Did you log in with your user name?

d. Did you use your correct password?

3. Your Printer won't work:

a. Is it plugged in and turned on?

b. Is the ink cartridge in and has ink?

c. Does it have a paper jam? Many printers have an access door for clearing a jam.

d. Was the print job sent to the correct printer (your printer’s name is showing in the print window)?

When in doubt, REBOOT!

Restarting your computer fixes many problems. Please restart before submitting a technology work order.

***If you are getting some strange error message that doesn't seem to go away until you close it or it reappears every time you restart your computer, please do a print screen, save it and attach it to your work order. This is very helpful when the technician comes to look at your computer. To do a print screen, hold down the Control (CTRL) key on the keyboard and then tap the print screen/sysrq key on the top of your keyboard. Open Microsoft Word and click the paste button. This will put a picture of the error message on your screen. Enlarge it if it is hard to read. If you can't attach it to the work order, please print it out tape it to the monitor of the computer that is having problems. ***